Consulting that closes the gap.
We work directly with founders, HR leaders, and operations teams to build infrastructure that holds. Founder-led, custom-scoped, and designed to be owned by your team, not dependent on us. Fixed-scope package or scoped-to-you, both lead to the same place.
You built it on technical excellence.
You are a principal at a small specialist firm. Clients trust you, referrals come in, and the work is genuinely good. The problem is underneath the work: intake lives in your inbox, onboarding is a call you run from memory, and documentation exists in fragments.
You don't need a full-time operations hire. You need the systems that would justify one, whether that's a fixed-scope project or ongoing support, so you can get back to the work only you can do.
- Firm Size1 to 20 people
- Revenue Stage$300K to $2M. Past the startup phase, hitting a scale ceiling.
- Common IndustriesSR&ED consulting, tax advisory, boutique legal, engineering advisory
- Trigger MomentLost a key person, brought on a junior hire, or had a client experience go sideways because nothing was documented
Systems & Operations
For teams whose client work is dialled in and whose internal operations are not keeping pace. We map how work really moves through your organization, then build the documentation, workflows, and processes that let you grow without becoming the bottleneck.
- Process mapping & operational audits
- SOPs built from scratch, tailored to your firm
- Intake, onboarding & offboarding workflows
- Documentation your team can own and maintain
Experience Design
For organizations and communities that want gatherings people remember. We design experiences end to end: concept, flow, vendors, and the operational backbone that makes the day feel effortless.
- Event concept & experience architecture
- Vendor coordination & run-of-show design
- Community and culturally rooted gatherings
- Post-event systems for follow-up & growth
Two ways to engage.
No two operations are the same, so no two engagements are priced the same. Whether you want a defined package or something scoped to exactly what you need, every quote comes in writing before any work begins.
Not ready for a call? Answer a few questions and get scoped →
GRIC Ops Foundation
Most clients start with the Audit. The findings inform the Build. The Build transitions naturally into ongoing Retainer support. One relationship, three stages.
Rapid Ops Audit
A focused, two-week review of how work really moves through your firm. We map the operational layer underneath your expertise.
- Intake questionnaire & async documentation review
- One deep-dive call (60 to 90 minutes)
- Live findings walkthrough plus branded PDF gap report
- Prioritized build list: what to fix first and why
Foundations Build
Using the Audit findings as the blueprint, we design and document the operational infrastructure your firm truly needs. Four to six weeks.
- 2 to 4 core SOPs (standard operating procedures: step-by-step documented processes) built from scratch
- Client intake & onboarding documentation
- Email templates for recurring touchpoints
- Weekly check-ins, plus two weeks post-delivery support
Fractional Ops Retainer
Ongoing operational support as your firm evolves. New hires, new service lines, new workflows: we keep your documentation alive.
- 30-day light-touch follow-up
- Monthly strategy & review call
- Async support for new process documentation
- Priority turnaround on time-sensitive needs
If a fixed package doesn't fit the shape of what you need, we scope together on a call instead, so what you're quoted reflects exactly what's in front of you.
Advisory sessions, working sessions, and light-touch support.
Focused, defined deliverables. Audits, single workflows, documentation sprints.
Multi-workflow builds with supporting forms, templates, and rollout support.
Ongoing operational support as your firm evolves and grows.
Every engagement is scoped and quoted in writing before any work begins. Book a scoping call to talk through what you need.
Six areas of invisible risk.
How prospects become clients. What's captured, what's missed, where the process lives.
The first 30 days of an engagement. Consistency, documentation, handoff clarity.
How the work gets done. Sequencing, handoffs, dependencies, quality checkpoints.
What exists in writing versus what lives in someone's head. Replicability and risk.
Software, subscriptions, and external relationships. Redundancies and gaps.
How engagements close. Access, handoffs, referral and re-engagement pathways.
GR Innovation Collective is not a certified HR practitioner, legal advisor, or tax consultant. All operational frameworks and SOPs produced under this engagement are informed by Canadian employment and business operations frameworks and are intended as internal operational guidance only. Clients should consult qualified legal and HR professionals for matters requiring certified advice.
Let's build something that holds.
Tell us what's slipping through the cracks. We'll tell you honestly whether we're the right fit, and what we'd build first.
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